Tivona Global is looking Cloud Engineer based out of Chennai, responsible for managing company’s infrastructure on the cloud, automation of cloud infrastructure as well as deployments. Send your CV to careers@tivonaglobal.com

Job Responsibilities:

→ Setup and manage cloud infrastructure
→ Monitoring the health of the infrastructure as well as the deployed applications using various Application Performance Management tools
→ Taking corrective action to fix issues with the infrastructure or application deployments
→ Coordinating with development, testing and support teams
→ Ensuring the infrastructure is run at optimal cost and performance level by taking necessary optimization measures

Skills & Requirements :

→ Administrator level experience on at least one Operating System at server level – Linux or Windows
→ Strong knowledge of Cloud Computing – Administrator level experience on GCP or AWS or Azure
→ Strong troubleshooting skills
→ Strong knowledge of Networking and network troubleshooting tools.
→ Exposure to Containerization Technologies – Docker or Kubernetes.
→ Scripting on Bash/Power shell/Python
→ Exposure to VMWare
→ Experience in setting up web servers and application servers
→ Experience in security best practices, securing a site at the network/hardware/OS/application level
→ Good communication skills
→ Certification related to server administration, virtualization or cloud computing will be good to have but not mandatory.

Qualification & Experience:

→ Engineering/MCA/BTech in Computer Science/Information Technology
→ 4 to 6 years of experience in roles such as system administrator, system engineer, cloud engineer. network engineer, technical support engineer, VMWare Administrator or Server Administrator.

We are looking for a Customer Success Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers.

The Customer Success Manager will deliver technical leadership coupled with a deep understanding of customer support methods to drive greater business value and satisfaction. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in understanding the needs of our customers and help shape the future of customer support.

Job Responsibilities:

• Build trust. Ensure the company keeps its promises to customers, identify and address customer issues immediately and monitor through resolution. Likewise, manage customer expectations and facilitate our activities as agreed.
• Learn our product at a deep level and help customers do the same. Learn upcoming features, and help customers prepare for them.
• Understand how our customers define their own success with our product and help them work toward that success.
• Provide proactive guidance and creative solutions to address customers’ business problems and goals, and to deepen relationships and product usage.
• Represent the customers’ voice during internal discussions and projects.
• Be the point of contact for customers and key stakeholders on complex issues.
• Lead knowledge management across the products and customers.
• Analyze the customer data to demonstrate how game changing our product is and the value/impact on customer business.
• Work with product and engineering teams on customer feedback and feature improvements.

Skills & Requirements (Must Have):

• Working knowledge of CRM Applications like Salesforce/JIRA/Zoho/Freshdesk/ZenDesk etc
• Knowledge of SAAS Applications
• Experience with delivering technical pitches and providing on-demand training to users.
• Knowledge of AI/ML, NLP/NLU and database technologies, is a plus.
• Ability to quickly learn, understand, and work with new emerging technologies, methods, and solutions for customer support and success.

Qualification & Experience:

6 to 9 years of experience in technical customer-facing roles – customer support, customer success, presales and post sales consulting and technical services. Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.

Tivona Global has multiple openings for Cloud Solution Architect based out of Chennai, responsible for creating solutions in the area of Cloud/On-Prem infrastructure, infrastructure automation, CI/CD, automation of on-prem, observability. Cloud Solutions Architects will also be responsible for design, implementation and maintaining availability of high traffic applications. They will also lead a team of cloud/devops engineers. They will work closely with development teams and product owners spread across the globe.

Job Responsibilities:

→ Working with the product owners to understand the build and release cycles and the deployment requirements.
→ Understand the build process and automating it by using CI tools
→ Understanding the release cycles and releases processes and automating the releases by using CD tools
→ Setup and manage underlying on-prem, virtual and cloud infrastructure infrastructure for the applications
→ Monitoring the health of the underlying infrastructure as well as the deployed applications using various Application Performance Management tools
→ Taking corrective action to fix issues with the infrastructure or application deployments
→ Coordinating with development, testing and support teams
→ Ensuring the infrastructure is run at optimal cost and performance level by taking necessary optimization measures

Skills & Requirements (Must Have):

Administrator level experience on at least one Operating System at server level – Linux or Windows
Strong knowledge of Virtualization
Strong knowledge of Cloud Computing – Administrator or Architect level experience on AWS or GCP or Azure
Strong knowledge of Networking and network troubleshooting tools
Clear understanding of how web applications work
Familiarity with popular web development frameworks in various languages
Familiarity with Containerization Technologies – Docker, Kubernetes etc.
Intermediate level scripting on Bash/Power shell
Exposure to at least one programming language – Python or Java
Familiarity with ReST APIs
Familarity with Data Interchange formats – JSON, XML, YAML etc.
Experience in setting up web servers and application servers
Experience in security best practices, securing a site at the network/hardware/OS/application level
Good communication skills
Leadership Skills/Experience

Skills & Requirements (Good to have):

Certification related to server administration, virtualization or cloud computing will be a bonus
Experience in writing documentation and proposals
Experience in assisting/mentoring other team members

Qualification & Experience:

Engineering/MCA/BTech in Computer Science/Information Technology
Overall 6 to 12 years experience in systems in roles such as system administrator, system engineer, cloud engineer. 4 years of experience in the area of Cloud & DevOps.

Tivona Global is looking for DevOps Engineer with GCP experience based out of Chennai, responsible for the Continuous Integration/Delivery, automation of on-prem, virtual and cloud infrastructure as well as deployments. Experience working with Google Cloud Platform is mandatory for this position.You will work closely with development teams and product owners spread across the globe. Send your resume to careers@tivonaglobal.com

Job Responsibilities:

→ Work with the product owners to understand the build and release cycles and the deployment requirements
→ Understand the build process and automating it by using CI tools
→ Understanding the release cycles and releases processes and automating the releases by using CD tools
→ Setup and manage underlying on-prem, virtual and cloud infrastructure infrastructure for the applications
→ Monitoring the health of the underlying infrastructure as well as the deployed applications using various Application Performance Management tools
→ Taking corrective action to fix issues with the infrastructure or application deployments
→ Coordinating with development, testing and support teams

Skills & Requirements (Must Have):

> Administrator level experience with Linux
> Good knowledge of GCP or AWS or Azure
> Good knowledge of monitoring tools
> Good knowledge of Containerization Technologies – Docker/Kubernetes.
> Experience in implementing CI/CD Processes
> Experience with Terraform
> Experience with Apache Web Server, NGINX
> Knowledge of Cloud Security
> Good knowledge of Python & bash scripting
> Very Good communication skills, experience handling customers/teams across the globe.

Qualification & Experience:

> Engineering/MCA/BTech in Computer Science/Information Technology
> Experience with GCP or AWS or Azure
> Overall 4 to 6 years experience in systems in roles such as system administrator, system engineer, cloud engineer or develops engineer
> Google Cloud/Kubernetes Certification will be a plus.

Tivona Global is looking for Linux Administrators with 3 to 4 years of experience based out of Chennai. They will be responsible for maintaining Linux servers and applications running on them. The linux servers can be physical servers/VM on-prem or VMs on the cloud. Will also be able to upgrade themselves to take up devops/cloud/automation roles.

Send your resume to careers@tivonaglobal.com

Job Responsibilities:

→ Installing/upgrading various Linux distributions on physical servers and VMs
→ Installing/Updating various applications including Database servers
→ Updating various applications as needed
→ Monitor the health of servers and applications
→ Troubleshoot performance issues
→ Co-ordinate with support teams and developers for troubleshooting issues
→ Bash Scripting
→ Scheduling of jobs
→ Backup and Restore critical application and DB related data
→ Creating alerts and notifications
→ Configuration management using Ansible
→ Installing/Configuring/Optimising web servers such as Apache HTTPD, Nginx etc.

Skills & Requirements (Must Have):

> Administrator level experience on Linux Operating System
> Knowledge and familiarity with Redhat and Ubuntu
> Bash Scripting
> Good knowledge of Networking
> Knowledge of Virtualisation and Containerisation

Skills & Requirements (Good to have):

> Python
> Knowledge of deploying web applications
> Cloud Computing
> CI/CD
> Kubernetes

Qualification & Experience:

> Engineering/MCA/BTech in Computer Science/Information Technology
> Overall 3 to 4 years experience in systems in roles such as system administrator, system engineer, cloud engineer or develops engineer.

Tivona Global is looking for Python Developer to be part of our development team based out of Chennai. Send your CVs to careers@tivonaglobal.com

Job Responsibilities:

As a Python Developer you will get to
→ build high performance applications/APIs
→ work with various databases – SQL and non-SQL
→ build ETL pipelines
→ interact with third party APIs

Skills & Requirements (Must Have):

> Strong Object Oriented Design & Development experience
> Experience working with Python / Django Web Development Framework
> Databases: MySql/PostgreSQL/MongoDB etc
> Experience in creating & consuming REST APIs
> Experience in development tools like GIT, Bit Bucket, JIRA etc
> Very good communication skills

Qualification & Experience:

> 4 to 6 years experience as a Python Developer
> Engineering/MCA in Computer Science/Information Technology

Expected & Desired Skill:

→ 0-1 year of professional working experience as a Cloud/DevOps Engineer.
→ Exposure to any one of the cloud platforms (Aws, Azure, Google Cloud Platform)
→ Exposure to Linux Operating System
→ Exposure to scriptings like Shell Scripting or Python
→ Exposure to Github
→ Good written and verbal communication
→ Knowledge of DevOps Tools / Processes

Qualification & Experience:

→ Bachelors in computer science or equivalent, Year of Passing 2020, 2021 & 2022

Tivona Global is looking for a Security Engineer for our Security Operations Center (SOC) based out of Chennai with 3+ years of experience. As a Security Engineer, you will be responsible for managing security incidents and events in a complex infrastructure. Send your resume to careers@tivonaglobal.com

Job Responsibilities:
→ Monitor, detect and respond to threats in our complex infrastructure and application environments using our SIEM platform
→ Tune threat detection for all our environments for maximum visibility of security incidents/events and to minimise false alarms
→ Develop detection use-cases using EDR and SIEM technologies
→ Participate in DevSecOps to continually improve threat detection capability and accuracy
→ Keeping abreast of the latest trends and developments in cybersecurity domain
→ Use data analysis techniques to identify potential threats
→ Broaden coverage of detection by identifying opportunities to acquire, ingest and analyze signals and logs from additional sources and technologies
→ Help extend malware analysis capabilities and malware triaging
→ Create and update run books and other documentation to support ongoing security operations

Skills & Requirements (Must Have):
→ 3+ years professional cyber security experience in a SOC environment
→ Clear written and oral communication
→ Knowledge of Bash and/or Python
→ Experience working with at least one of the major clouds (GCP, AWS etc.)
→ Good knowledge of Linux and Networking
→ Experience on EDR and SIEM systems
→ Experience on security operations, processes and procedures, specifically in the area of incident response and threat intelligence
→ Familiarity with common and latest forms of malware, attacker tools, and techniques
→ Familiarity with IAM and web application security including OWASP etc.

Qualification & Experience:
→ BE/BTech/MCA/BTech in Computer Science/Information Technology
→ Overall 3+ years experience in security roles in a SOC environment.

Tivona Global is looking for a Data Engineer based out of Chennai with 4+ years of experience. As a Data Engineer you will be responsible for building core data infrastructure services to process customer data and make it available for our ML models. Send your resume to careers@tivonaglobal.com

Job Responsibilities:
→ Build data pipelines for our ML models
→ Integration with Customer Relationship Management platforms such as SalesForce, MS-Dynamics etc. to export/import complex data
→ Coordination with ML/AI and engineering teams to understand data requirements of those teams
→ Data collection and ETL
→ Participate in agile and scrum activities.

Skills & Requirements (Must Have):
→ Experience developing scripts, tools, applications and backend services in Python using Flask/Django etc.
→ Knowledge of ETL tools in Python, Scala or Java
→ Good knowledge of databases like MySQL or Postgres including writing complex queries and optimising queries for performance
→ Knowledge of assessing and ensuing data quality and data testing and addressing data quality issues
→ Experience working with GCP, AWS or Azure
→ Git, Github, Jira, Confluence
→ Knowledge of Pub/Sub architectures or other messaging / streaming technologies will be a plus
→ Experience with NoSQL data stores like MongoDB, BigTable, DynamoDB will be a plus
→ Knowledge of analytics warehouses like BigQuery or Redshift will be a plus

Qualification & Experience:
→ BE/BTech/MCA/BTech in Computer Science/Information Technology
→ Overall 4+ years experience in the areas of Python Development and Data Engineering.